* Also read our section in Skipping/Canceling below.
ESTIMATES
The estimates we provide for lawn maintenance, landscaping or any other services are in Good Faith and are valid within 30 days of being given and subject to change if work conditions change by the time we show up.
* Also read our section in Surprises below.
PAYMENT
In order to start a lawn maintenance service we will require a valid credit/debit card to keep on file for automatic drafts every time the service is provided. Credit/Debit card information is handled by one administrator manager and with the highest level of security and our staff will never have access to this information after it has been entered into our merchant account, and NO information is kept on paper.
It is the customer's responsibility to contact our office to update the card’s information if it has expired or changed in order to prevent any late payment fees and interruption of service.
No check payments are accepted for recurring lawn maintenance service.
Unpaid Invoices/Late Payments - Each invoice is notice of intent to file lien if terms are not met, and late payments will incur on a 1.5% interest added per week (lawn maintenance) or month (landscaping) that the payment is not received. For Declined/Expired Credit cards it is the customer's responsibility to contact us to update the information. NSF Checks $34.00 Fee.
All work is subject to Texas Sales Tax
* By providing your billing information, you agree to this Service Agreement.
PRIVACY STATEMENT
We respect your privacy! Any and all the information provided to us or collected on our website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.
CUSTOMER SERVICE
* Please be familiar with our deadlines for cancelling/re-scheduling a service described above.
Being an environmentally friendly business, the communication with our customers is through e-mail. We will e-mail:
FIRST MOW
Usually, we are able to mow the lawn the first time for the normal price. However, if we show up for the very first lawn mowing and the lawn is too overgrown to mow in the normal amount of time, we will have to charge by the hour for the first lawn mowing ($36/man hour). After that, each lawn mowing will be the normal price as long as you stay on our service.
WHAT’S NOT INCLUDED
We do not rake leaves for free. If you have large deciduous trees that produce a lot of leaf drop in the winter, and you don’t get it cleaned up, we cannot clean it up for free when we return in the spring for the first lawn mowing. We will simply run our mowers over the leaves and disperse them to the best of our abilities with our mulching mowers. Over time, with each mow, the leaves will become less noticeable. Please don’t expect our crews to do a leaf clean-up for free. If you would like to have us clean your leaves, we are available at our normal hourly rates ($36/man hour).
Bed clean-up is not included with regular lawn maintenance. If you would like to have us control the weeds in the beds when we are there to mow the lawn, you may be interested in our bed weed control service (usually $5/visit for weekly customers and $10 for bi-weekly).
We do not bag clippings for our customers with regular lawn maintenance, but if the grass is clumping in the lawn when we mow, we will disperse those clippings with our mulching mowers. When we’re done, you won’t be able to tell the clippings weren’t bagged. The lawn will look clean.
SURPRISES
When we quote a price for lawn mowing, it’s based on square footage and assumes a fairly open, flat lawn. The price we quote over the phone is the right price 95% of the time. However, if we show up and you’ve got obstacles everywhere, or if your lawn has a steep hill or a lot of retaining walls that create more work, our crew will mow your lawn on the first trip at the quoted price (provided it's not over grown). We will then contact you and let you know of the price increase. If you agree, we’ll continue service. If you disagree, we’ll waive our four mow minimum and take you off the schedule.
SKIPPING/CANCELLING
Only the person in which the account was opened can cancel/hold or make changes to the account by phone, letter or e-mail. Let us know by writing (letter or e-mail) ahead of time if there is someone else authorized to make changes and decisions on the account.
Once the crew is "On-Route" no changes can be made or guaranteed. Any requests received via phone, voice mail or e-mail no later than 3 pm on the day before to your next scheduled service will be honored.
Skipping a service: Sometimes customers call us to skip mows so they can save money when the lawn isn't growing very fast. If you call to skip a scheduled mow, your next cut will be the bi-weekly rate, which is $5 extra. The premium for bi-weekly clients is $7 extra on the next mow. If you want to skip a mow, we need to be notified by 3:00 pm the day before.
Canceling service: There are no bounding contracts to sign, however, weekly and bi-weekly mowing customers agree to a four mow minimum. You may cancel service at any time once the four mow minimum has been met. If you cancel service before the 4 mow minimum has been met, we will charge the one time rate for all the mows you have already taken, which is $10 extra per mow. We automatically assume your business unless you contact us to cancel mowing service no later than 3 pm the day before the crew is On-Route to service the property.
RAIN DAYS
To stay on schedule, we do mow in light rain. In the case of heavy rain, we will use Saturday to catch up. If rain is forecasted on your usual service day, we may mow your property earlier in the week to make sure your property is serviced and to keep you on schedule. If it does rain and you think your lawn is too wet to be serviced, let us know and it will be skipped until the next week. We do not recommend skipping a week in the middle of the growing season.
GATES AND PETS
Locked gates are fine, but we must have the combination before the service date. If the back yard is inaccessible due to not having the combination we cannot service it, but still have to charge the full rate. We are extremely mindful of keeping gates closed, re-locking gates, and keeping pets in.
Pet Waste - Pet waste should be cleaned up on a regular basis from a sanitary standpoint. Dead spots will occur from either excessive urine or fecal matter. As a courtesy to our crew and other customers, we kindly ask that the lawn be cleaned from pet waste before we show up to work on your property, in this way avoiding the contamination of shoes, equipment, and truck(s). If the crew shows up but is unable to work due to pet circumstances (pet waste/ pet aggressiveness) the full rate will still have to be charged without any credits or refunds.
*LawnAndPool.com accepts no responsibility for pets.
POOLS
Pools create extra work for our crews. Even though there is less grass to mow, pools take more time because there is more to edge and trim. We also have to be careful to avoid getting too many clippings in the pool. It’s impossible to service a pool account and not get any clippings in the pool, but we do work hard to minimize the mess. If you install a pool, we won’t raise your mowing price, but we won’t lower it either.
2011-2012 WINTER SCHEDULE
During Winter season, your regular lawn maintenance service will also include weed control and the removal of leaves from the flower beds at no additional cost. Service will be suspended for Holiday Season on December 16th, 2011 and will resume automatically on January, 2012. Any services requested between those weeks will be provided at a rate of $45.00 per man hour, with a two hour minimum.
Click here to see our Calendar 2011.
SATISFACTION GUARANTEED
If you feel that our work is not satisfactory, or you think that we did not show up. Simply call or e-mail a short and courteous request and we will send our crew back to re-mow your lawn at no additional charge. Your request must be submitted within 24 hours of your designated mow day, otherwise, we will consider the services provided on that trip satisfactory. Any issues brought to our attention outside the 24 hour window will be addressed on the next designated mow day.
*Credits are not available.
